In principle, we deliver within Germany and to countries within the EU. Please note the following delivery restrictions for the following product categories in our store:
In general we ship orders from the areas of Spareparts for fittings, Ventilation Technology and Smart Home by DHL*, UPS and the forwarding agent Kühne & Nagel.
In the following you can see the different shipping conditions:
Shipping conditions for Ventilation Technology & Smart Home:
| Countries | Standard shipping up to 40 KG* | Standard shipping from 40 KG* | ||
| Shipping within Germany: | DHL: 6,68 excl. VAT / 7.95 € incl. 19% VAT | Spedition Kühne & Nagel: 40 € excl. VAT / 47.60 € incl. 19% VAT | ||
| Shipping to other EU countries: | DHL & UPS: 14.24 € excl. VAT / 16.95 € incl. 19% VAT | Spedition Kühne & Nagel: 40 € excl. VAT / 47.60 € incl. 19% VAT | ||
* With an order value from 2500 € (excl. VAT) the shipping is free of charge!
Shipping conditions for Spare Parts:
| Countries | Standard shipping (including country-specific VAT) |
Shipping in case of excess length* (including country-specific VAT) |
||
| Germany | DHL: 9,49 € | UPS: 9,99 € | UPS: 24,99 € | |
| Austria | Deutsche Post AG: 18,99 € | UPS: 14,49 € | UPS: 29,99 € | |
| Belgien, Tschechische Republik, Dänemark, Luxemburg, Niederlande | UPS: 12,49 € | UPS: 28,99 € | ||
| Belgium, Czech Republic, Denmark, Luxembourg, Netherlands Bulgaria, Estonia, Hungary, Lithuania, Latvia, Romania | UPS: 22,49 € | UPS: 38,99 € | ||
| Greece, Ireland, Italy, Portugal, Spain | UPS: 21,49 € | UPS: 37,99 € | ||
| Slovenia, Slovakia, France, Croatia, Poland, Finland, Sweden | UPS: 14,49 € | UPS: 29,99 € | ||
| Cyprus, Malta | UPS: 41,99 € | UPS: 57,99 € | ||
*For deliveries > 960mm in length, shipping includes an overlength surcharge and UPS will also charge a peak surcharge from September 9, 2024 to January 31, 2025.
Terms of delivery for the COMFORT UNIT
In general we send all our COMFORT UNIT deliveries by freight forwarding.In the following you will find all information about delivery dates and the shipping (These terms and conditions apply exclusively to our business customers!):
The delivery time from our carriers is 2-4 working days.
All express orders are also treated as express during the delivery route. Their delivery takes place within 1-2 working days.
Delivery times
By default, the requested delivery date is pre-set at the checkout to 7 working days. You do however have the option to push the requested delivery date forward or back. For fast delivery, we offer the following 3 express delivery methods in some countries:- 48 h: Germany, Austria & Luxembourg
- 72 h: Germany, Austria & Luxembourg
- 96 h: Germany, Austria, Luxembourg & Poland
We charge the following amounts for express delivery, depending on the length:
| 48 h Germany, Austria & Luxembourg |
72 h Germany, Austria & Luxembourg |
96 h Germany, Austria, Luxembourg & Poland |
|
| RAB (sash rebate width) up to 5999 mm | 86 € | 55 € | 35 € |
| RAB of 6000-6999 mm | 220 € | 143 € | 91 € |
| RAB larger than 6999 mm | 395 € | 253 € | 161 € |
For deliveries > 7000 mm in length, the product price includes an excess quantity surcharge.
All delivery dates are subject to our terms and conditions and are “ex-works”. The express delivery and excess quantity surcharges are given as net amounts.
